Privacy Policy

This Privacy Policy explains how Ridgeline Outdoor Living ("we", "us", or "our") collects, uses, and shares information when you visit ridgelineoutdoorliving.com or contact us about a project.

Information We Collect

We collect the information you choose to share with us — typically your name, email, phone number, property city, and a description of your project — when you submit our consultation form, request a quote, or call our office. We also collect basic technical information automatically (browser type, device, referring URL, pages viewed) through standard analytics.

How We Use Your Information

• Respond to consultation requests and schedule on-site visits.
• Communicate with you about your project, including design updates and progress photos.
• Send transactional messages such as appointment confirmations or invoices.
• Improve our website, marketing, and operations through aggregated analytics.
• Comply with legal obligations and protect against fraud or abuse.

How We Share Information

We do not sell your personal information. We share it only with: (a) our internal team and any subcontractors directly involved in your project, under confidentiality expectations; (b) service providers that operate the website, email, scheduling, and analytics systems we rely on; and (c) authorities when required by law or to enforce our rights.

Cookies & Analytics

The site uses cookies and similar technologies for basic functionality and analytics. You can control cookies through your browser. Disabling cookies may affect some site features.

Your Rights

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to request access to, deletion of, or correction of the personal information we hold about you, and to opt out of certain disclosures. To exercise these rights, contact us at info@ridgelineoutdoorliving.com.

Data Retention

We retain inquiry and project information for as long as needed to provide services and to meet legal, accounting, and warranty obligations. We delete or anonymise records when they are no longer needed.

Security

We use reasonable technical and organisational safeguards to protect the information you share with us. No system is perfectly secure, however, so we recommend not sending sensitive information by email.

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Updates to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the current version.

Contact Us

Ridgeline Outdoor Living
845 E Walnut St
Pasadena, CA 91107
Phone: (626) 469-5822
Email: info@ridgelineoutdoorliving.com